# Access Control Error Warning on Case Pop-Up **URL:** \ **Category:** User Experience\ **Tags:** admin-studio, team-lead, healthcare-and-life-sciences, 8-8-2, user-experience, pega-platform, security\ **Created:** [June 3, 2024, 3:44pm UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221 "2024-06-03T15:44:22Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![HariKumarMP](https://avatars.discourse-cdn.com/v4/letter/h/278dde/32.png) [@HariKumarMP](https://forums.pega.com/u/HariKumarMP)\ **Post date:** [June 3, 2024, 3:44pm UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/1 "2024-06-03T15:44:22Z")
We are opening a Case by clicking the Case Link in the Pea OOTB “pyCaseBreadCrumbInner” section on the Top Right of the Harness. Case opens in a pop-up window and all details are loaded. However, an “Access Control” warning is also displayed. On clicking the Warning button, shows teh below error message: “Error: You lack access required to execute HTML @baseclass • LogFileDownload.” This HTM rule has teh privilege “OpenDeveloperForm” Even after adding this privilege - the error persists. ![Access Control Error 1.PNG](https://pega1.discourse-cdn.com/pega/original/2X/2/2d760686dd98de4a224f31fbde6ce95c231d6a23.png) ![Access Control Error 2.PNG](https://pega1.discourse-cdn.com/pega/original/2X/f/f4617ee2bd381611908aaac0b978029e98fd7c89.png) ---
**Author:** ![Krishnakumar\_Sivaradjy](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@Krishnakumar\_Sivaradjy](https://forums.pega.com/u/Krishnakumar_Sivaradjy)\ **Post date:** [June 4, 2024, 7:43am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/2 "2024-06-04T07:43:16Z")
@HariKumarMP Same issue is reported in the below link and solution has been provided. Hope this will fix your issue. > **[‘Access Control Warning’ after 8.5 upgrade | Support Center](https://support.pega.com/question/%E2%80%98access-control-warning%E2%80%99-after-85-upgrade)** > > After upgraded from 8.3.4 to 8.5.2 (CRM) the following ‘Access Control Warning’ shows in the top header of the external Portal. It does not happen for our developer/Admin role but it shows for all the other roles. Tried to change the below WHEN rules... ---
**Author:** ![Somil\_Shukla](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/somil_shukla/32/15146_2.png) [@Somil\_Shukla](https://forums.pega.com/u/Somil_Shukla)\ **Post date:** [June 4, 2024, 7:59am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/3 "2024-06-04T07:59:36Z")
@HariKumarMP This issue related to security Prevlieges in the pega environment. This app is not able to load the logfiles in this case. please have a check here [Pegasystems Documentation](https://docs-previous.pega.com/security/85/using-access-control-checks)? ---
**Author:** ![Priyanka\_Boga](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/priyanka_boga/32/3726_2.png) [@Priyanka\_Boga](https://forums.pega.com/u/Priyanka_Boga)\ **Post date:** [June 4, 2024, 10:16am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/4 "2024-06-04T10:16:15Z")
@HariKumarMP - As per the configurations it should load the case on same screen as per the OOTB. If its opening in pop up window then on the main screen portal harness is not holding dynamic container in the harness center content section. Add the dynamic container to fix the issue and when the case loads on parent section the issue wont be seen. If the button configurations on section pyCaseBreadCrumbInner is customized, share us the details. Thank you. ---
**Author:** ![HariKumarMP](https://avatars.discourse-cdn.com/v4/letter/h/278dde/32.png) [@HariKumarMP](https://forums.pega.com/u/HariKumarMP)\ **Post date:** [June 5, 2024, 9:12am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/5 "2024-06-05T09:12:09Z")
@Priyanka Boga The Cases open on the same screen when we login as usual and work on the application. We have a scenario - where we are calling an activity and using teh Show-Harness method to display the Review Harness. It is when user clicks on the Parent case link on this Review Harness, that Cases are opening in a new window/pop-up and we see the Access Control rule warning. ---
**Author:** ![Priyanka\_Boga](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/priyanka_boga/32/3726_2.png) [@Priyanka\_Boga](https://forums.pega.com/u/Priyanka_Boga)\ **Post date:** [June 5, 2024, 9:19am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/6 "2024-06-05T09:19:48Z")
@HariKumarMP - Making the when rule pyShowSecureFeatureWarning to false is not recommended one. We have one more when condition pyBlockUnregisteredRequests will block the functionality and will show blank screen or will be seeing 403 error on screen. Its best to find the root cause and add the solution instead of suppressing the when rule. This will compromise the security. Thank you. ---
**Author:** ![Bala\_Veera](https://yyz2.discourse-cdn.com/pega/user_avatar/forums.pega.com/bala_veera/32/362_2.png) [@Bala\_Veera](https://forums.pega.com/u/Bala_Veera)\ **Post date:** [June 5, 2024, 9:23am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/7 "2024-06-05T09:23:18Z")
@HariKumarMP create when condition and use .pyShowSecureFeatureWarnings = False ---
**Author:** ![SaiKumarT0379](https://avatars.discourse-cdn.com/v4/letter/s/da6949/32.png) [@SaiKumarT0379](https://forums.pega.com/u/SaiKumarT0379)\ **Post date:** [January 21, 2025, 11:12am UTC](https://forums.pega.com/t/access-control-error-warning-on-case-pop-up/7221/8 "2025-01-21T11:12:37Z")
@Priyanka Boga Where can we add the dynamic container? Could you please elaborate? I am also facing the same issue and don’t want to set the when rule to false