A connect rest is trying to connect to an ext system but is unable to do so,how to handle this

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A connect rest is trying to connect to an ext system but is unable to do so,how to handle this

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Hi @TanyaS58

When a Connect‑REST fails to reach an external system, it should be handled using proper exception handling and resiliency design to avoid system or user impact. To trace out the exact issue, please try these:

  • Handle the Connect‑REST call using exception handling in the response data transform to capture the connection failures.

  • Validate the HTTP response status , pyStatusValue and branch the flow for non‑successful responses.

  • Avoid synchronous retries in user flows to prevent delays and timeouts.

  • For integration or backend processing, move the call to a Queue Processor and implement controlled retry logic.

  • Configure appropriate timeouts and retry counts in the Connect‑REST rule.

  • Check the Log messages for the failure details and update the case/status for monitoring and troubleshooting.

Let me know if this works or if any additional details are needed

Thanks,

Roshan Raj A K